ELECTRIC FRAGRANCE DIFFUSER - FREQUENTLY ASKED QUESTIONS
Our electric diffusers are designed to be used only with Fallow & Fox fragrance oils or essential oils. Using other oils may cause damage.
Each diffuser comes with a 15ml glass bottle, a USB-C charging cable, and a user manual.
Fragrance refills are sold separately.
No. Our electric diffuser is only compatible with Fallow & Fox oils or essential oils.
Yes! All of our fragrance oils are carefully selected and tested to ensure they are safe for your home. They are phthalate free, paraben free and IFRA certified giving you peace of mind that they meet the highest safety standards while still delivering a luxurious scent experience.
No, refills are sold separately. Each diffuser purchase does not include fragrance oils unless stated in a special offer.
Yes! Unlike candles or reed diffusers, it has no open flame, no heat, or water to spill. We do however, recommend keeping the unit and refills out of reach of little hands to ensure safety.
Our Electric Diffuser is best suited for small to medium rooms (around 15-35m2) such as bedrooms, offices, and living spaces. On higher mist modes, the fragrance can travel further, though coverage will vary depending on room layout, ceiling height, and airflow.
Refilling your diffuser is simple. Each unit comes with a 15ml glass bottle. When empty, remove the bottle and carefully refill using one of our 30ml refill bottles (sold separately). Once filled, secure the atomiser head, place it back into your diffuser and you're ready to enjoy your favourite fragrance again
Tip: each 30ml refill will top up your diffuser twice, giving you long-lasting fragrance without the fuss.
A 30ml refill can provide up to 240+ hours of fragrance depending on the mist mode selected.
For safety reasons, the diffuser automatically switches off after 3 hours of continuous use. In the lowest mist mode, a full charge provides up to 24 hours of total run time.
Red light = charging
Green light = fully charged.
A full charge takes around 4 hours.
Our electric diffusers have three customisable mist modes so you can control the fragrance intensity.
Mode 1: Mist for 5s, off for 150s
Mode 2: Mist for 10s, off for 120s
Mode 3: Mist for 10s, off for 60s
This allows you to tailor your fragrance experience to your space, mood and lifestyle.
Yes, it is safe to leave unattended (must be kept out of reach of children and pets). The diffuser does not use heat or water and has an automatic shut off after 3 hours for peace of mind.
It is spill-resistant but must remain upright. If left on it's side for extended periods it may leak.
- check that the atomiser head isn't blocked
- ensure the tube is securely fitted
- ensure there is liquid in the glass bottle
- please reach out for support here if you require assistance
The diffuser makes a very soft operating sound around 40 decibels, similar to a quiet fridge hum, only when dispersing the scent.
Please use only a 5V 2A USB charger. Do not use a quick charger or fast-charging adapters as they may damage the diffuser.
Battery: 2000mAh Li-ion
Power: 2.3W
Size: 26mm x 124mm
Weight: 320g